Parents and Carers

 Shelly Smith - Family Support Advisor

Your Family Support Advisor


"Hello, my name is Shelly Smith and I am the Family Support Advisor at Ravenswood.  My role is to support you and your child to get the best from school.  I aim to strengthen relationships and communication between home and school.  There will be opportunities to meet with other parents/carers through regular, informal events.

Please contact me at Ravenswood if you have concerns about transition, attendance, relationship issues or if you have questions about healthy lifestyles or after school activities.  I am a ‘listening ear’ offering confidential support and can provide information about other relevant services North Somerset and the surrounding area offers."




The Ravenswood Family Handbook provides the help and guidance for your child's success at Ravenswood.  You can download it here:


 Ravenswood Family Handbook 2021-22


 Join a Virtual Tour to see your child's classroom and have a look around the school.


Parents can request a paper copy of information held on our school website and we will provide this free of charge.



Parents' Views of the School


Parents and carers are confident in the school.  Our latest survey indicates 100% of parents/carers who responded say their child is happy at school, feels safe at school and is well looked after.  Nearly all the respondents said their child is making good progress, their child is well taught, pupils are well-behaved and the school is well led and managed.


Mike Evans, our Chair of Governors, talked with parents at the July Parents’ Evening.  Parents’ views were very positive and the themes emerging were;

     • The detailed and thorough reports and that they include next steps for improvement
     • Home/School diaries play a vital role
     • The Education Health Care Plan reviews are highly valued
     • Homework is valued in supporting children in making progress
     • Learning Targets are helpful for parents and carers.


We want to ensure that we respond to the views and concerns of all parents and carers and encourage you to talk with us should you have a worry or concern.


2017 Parents' Evening comments



Ofsted Parent View

Ofsted Parent View


Ofsed 'Parent View' gives you the chance to tell us what you think about your child’s school.  We will use the information you provide to help us improve.  You will also be able to see what other parents have said about Ravenswood School.


Please let us have your views.




Keeping you informed


Three times a year parents are invited to meet with teachers and discuss their child's progress.  We hold parents' evenings each October to meet the teachers and in July to discuss your child's End of Year Report.  In between we arrange Annual Review meetings for each child, to which we invite other professionals working with your child.  These are how we can explain teaching strategies and listen to your views and requests.  If you are unable to attend any of these meetings please let us know so we can make arrangements which will suit you.  Your feedback at these meetings is helpful to us in reviewing and developing Ravenswood School.


We use a system called 'Parentmail' to send text and email information to parents and carers.  Text messages are used for urgent communications, for example, to alert when the school is closed due to severe weather.  Email communications are used to send out school newsletters, learning reports and other communications.  We encourage all parents and carers to sign-up for Parentmail and start enjoying the benefit of electronic school to home communication.  Please conact the school office to sign-up.




Ravenswood has a Complaints Policy which is available on the School Policies page.


We are always available to listen to your concerns regarding your child’s progress, health, attendance or well being at school and will endeavour to work with you in looking for ways to solve these issues.  Occasionally, there may be concerns that need further discussion.  Please contact Mark Senior, Headteacher or Shelly Smith, Family Support Advisor who will be able to guide you through procedures for a satisfactory outcome.